Refund policy
**Vivid Vibes Refund Policy**
At Vivid Vibes, we aim for complete customer satisfaction. If you are not entirely happy with your purchase, we're here to help.
Our products can be returned within 30 days of the original purchase of the product. To qualify for a return, please ensure that:
- The product was received within the last 30 days
- The product is in its original packaging, unworn or unused, with tags intact
- You have the receipt or proof of purchase
Products that do not meet these criteria may not be considered for return.
**How to Return Your Item**
To initiate a return, please contact us at vividvibesready@gmail.com. We will provide you with the return address, along with instructions on how and where to send your package. Please note, items sent back to us without first requesting a return will not be accepted.
**Damages and Issues**
Upon receiving your order, please inspect the item for any defects, damages, or if you received the wrong item. Notify us immediately at vividvibesready@gmail.com, so we can evaluate the issue and make it right.
**Exceptions / Non-Returnable Items**
Some items cannot be returned, including custom products such as special orders or personalized items. Please get in touch if you have questions or concerns about your specific item. We regret to inform that we cannot accept returns on sale items or gift cards.
**Exchanges**
For exchanges, please return the item you have and once the return is accepted, place a separate order for the new item.
**European Union 14 Day Cooling Off Period**
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
**Refunds**
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 10 business days from the receipt of your item to process your return or exchange. If your return is approved, the refund will be processed, and a credit will automatically be applied to your original payment method within this timeframe.
If more than 15 business days have passed since we’ve approved your return, please contact us at vividvibesready@gmail.com.
Thank you for choosing Vivid Vibes.
At Vivid Vibes, we aim for complete customer satisfaction. If you are not entirely happy with your purchase, we're here to help.
Our products can be returned within 30 days of the original purchase of the product. To qualify for a return, please ensure that:
- The product was received within the last 30 days
- The product is in its original packaging, unworn or unused, with tags intact
- You have the receipt or proof of purchase
Products that do not meet these criteria may not be considered for return.
**How to Return Your Item**
To initiate a return, please contact us at vividvibesready@gmail.com. We will provide you with the return address, along with instructions on how and where to send your package. Please note, items sent back to us without first requesting a return will not be accepted.
**Damages and Issues**
Upon receiving your order, please inspect the item for any defects, damages, or if you received the wrong item. Notify us immediately at vividvibesready@gmail.com, so we can evaluate the issue and make it right.
**Exceptions / Non-Returnable Items**
Some items cannot be returned, including custom products such as special orders or personalized items. Please get in touch if you have questions or concerns about your specific item. We regret to inform that we cannot accept returns on sale items or gift cards.
**Exchanges**
For exchanges, please return the item you have and once the return is accepted, place a separate order for the new item.
**European Union 14 Day Cooling Off Period**
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
**Refunds**
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 10 business days from the receipt of your item to process your return or exchange. If your return is approved, the refund will be processed, and a credit will automatically be applied to your original payment method within this timeframe.
If more than 15 business days have passed since we’ve approved your return, please contact us at vividvibesready@gmail.com.
Thank you for choosing Vivid Vibes.